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Frequently Asked Questions

Where does Kitsch ship to?

KITSCH currently ships to all states in the US and has international shipping available. We have different shipping methods + rates available, the best way to find an accurate shipping cost is during order check out.

When will my order ship?

Once your order has been shipped, a confirmation email with a carrier tracking number will be sent out. Please allow up to two business days for your order to be processed. To estimate delivery time, please take into account the processing time in addition to the time indicated by your selected shipping method at checkout. Orders are processed Monday through Friday, excluding holidays. The shipping carrier chosen at the time of checkout is responsible for the delivery of your package. In the case of a lost package, it is the responsibility of the carrier and all inquiries must be directed to the carrier.

How can I track my order?

To look up the status of your order, please click here. Please note depending on the shipping method selected for your order, the shipping carrier might not provide daily tracking updates. Orders shipping ground outside of the United States will have a longer transit time.

How do I edit my shipping address?

How do I cancel my order?

I received a damaged item?

You can send an e-mail to with your order number. Please note our team processes orders as quickly as possible so to reach out right away.

What's your return policy?

How will I know once my item is returned?

What if I received the wrong product or was short shipped?